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FAQ

​How Do I Place An Order?​

Browse the site for items you are looking for and add items to your shopping cart. When you are ready, select the shopping cart icon or link and follow the instructions to complete your order.

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Secure Ordering & Payment Options

We use PayPal (The world’s #1 payment processing platform) to process all of our customers orders, PayPal accepts all major credit cards and debit cards. In order to process your payment successfully you must enter the exact information printed on your credit/debit card along with the billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in PayPal’s system.about you.





​Order Fulfillment Policy:

We fulfill order during our business operating hours Monday through Friday between 9:00AM and 7:00PM EST. All orders will be processed within 48 hours. Orders place on the weekend or national holiday will be processed on the next business day.

All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.





Product Availability Policy:

​If you place an order and the product you purchase is out of stock or unavailable we will call you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your credit card or PayPal.



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​Returns & Refunds:

​Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product, we will provide you with a RMA Return Form for the item(s) so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.

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Hair Color Policy:

We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.







Thank you for shopping with us!